The insured object is the vehicle specified in the contract.

The insurance risks under the contract include the risks of damage, destruction, and/or loss of the insured vehicle as a whole, or its separate parts and insured additional equipment due to the following:

1. Traffic Accident: An event that occurred while the vehicle was in motion, resulting in fatalities, injuries, or material damage.

2. Natural Disasters: Including floods, storms, hurricanes, tornadoes, hail, avalanches, landslides, groundwater rise, lightning strikes, land subsidence, etc.

3. Fire and Explosion:

Fire is defined as the ability of flames to spread independently beyond areas specifically designated for their maintenance, as well as damage caused to the insured object by combustion products and firefighting measures taken to prevent further spread of the fire.

Explosion is understood as a rapid, simultaneous, uncontrolled release of energy.

4. Illegal Actions by Third Parties (excluding theft): Actions by third parties classified as crimes or administrative offenses according to the laws of Ukraine.

5. Other Accidental Events (OAE): Including the falling of trees, ice, poles, billboards, and other objects, animal attacks, and events not covered by points 14.

6. Theft: Illegal possession of the insured vehicle through theft, robbery, or assault.

Coverage Limitations: None.

The insurance sum is set within the actual (market) value of the vehicle and additional equipment at the time the contract is concluded.

Minimum insurance rate: 0.2%

Maximum insurance rate: 14%

The insurance rate is agreed upon by the parties within the limits and under the conditions specified in the insurance contract, developed based on the tariff policy for the standard insurance product "Classic CASCO."

Unconditional deductible

Minimum deductible: 0% of the insurance sum

Maximum deductible: 10% of the insurance sum

The contract is valid within the territory of Ukraine (excluding areas of active hostilities and temporarily occupied territories by the Russian Federation, as defined by the Order of the Ministry for the Reintegration of Temporarily Occupied Territories No. 309 dated December 22, 2022, or any amendments thereto, and within a 50 km radius of these territories), areas of combat zones, civil unrest, and areas with special access regimes (including, but not limited to, construction sites, airports, seaports, military units).

The contract is also valid in the following countries: the Republic of Austria, the Republic of Albania, the Principality of Andorra, the Kingdom of Belgium, the Republic of Bulgaria, the Republic of Bosnia and Herzegovina, the State of Vatican City, the United Kingdom of Great Britain and Northern Ireland, the Hellenic Republic, the Kingdom of Denmark, the Republic of Estonia, the Republic of Ireland, the Republic of Iceland, the Kingdom of Spain, the Italian Republic, the Republic of Latvia, the Republic of Lithuania, the Principality of Liechtenstein, the Grand Duchy of Luxembourg, the Republic of Macedonia, the Republic of Malta, the Republic of Moldova, the Principality of Monaco, the Kingdom of the Netherlands, the Federal Republic of Germany, the Kingdom of Norway, the Republic of Poland, the Portuguese Republic, Romania, the Most Serene Republic of San Marino, the Republic of Serbia, the Slovak Republic, the Republic of Slovenia, Hungary, the Republic of Finland, the French Republic, the Republic of Croatia, the Czech Republic, Montenegro, the Swiss Confederation, the Kingdom of Sweden, as well as the Republic of Azerbaijan, the Republic of Armenia, the Republic of Georgia, the Republic of Kazakhstan, and the Republic of Cyprus, which are partially located in geographic Europe.

The contract is not valid in unrecognized or partially recognized territories, such as the Republic of Abkhazia, the Republic of Kosovo, the NagornoKarabakh Republic, South Ossetia, the Turkish Republic of Northern Cyprus, Transnistria, etc.

The contract is concluded for a period of up to 1 year.

The contract takes effect from the date specified in the contract, but not earlier than the receipt of the insurance payment (or part thereof) in the insurer's current account.

The extension of the contract's validity is not possible.

7.1. The following are not considered insurance events and are not eligible for insurance compensation:

Damage, destruction, and/or loss of the insured vehicle (or additional equipment) that is directly or indirectly caused by, arises from, or is increased by:

7.1.1. Any military actions (including the use of explosive devices or firearms), changes in militarypolitical situations, the threat of the use of military force, military conflicts, armed conflicts, local wars, regional wars, troop invasions, uprisings, civil unrest, strikes, riots, lockouts, rebellions, coups, revolutions, terrorism, or any other actions with political motives, confiscation, forced seizure, requisition, or damage by order of the existing government or any authority, as well as arrest, or other seizures carried out by law enforcement or other authorized bodies (customs, border, or others), the introduction of martial law or special state conditions unless otherwise provided by the insurance contract.

7.1.2. Any actions or activities recognized as a terrorist act by the law enforcement agency of the country or territory where such action/activity took place, unless otherwise provided by the insurance contract.

7.1.3. The use of any biological, chemical, or nuclear weapons or other nuclear devices, as well as means of harming people and/or property released from artillery or other combat weapons or dropped from an aircraft/ship unless otherwise provided by the insurance contract.

7.1.4. Continuous, regular, prolonged exposure, emission, spillage, movement of gases and gaseous substances, vapors, radiation, liquids, moisture, acids, chemical compounds, or any pollutants, including nonatmospheric precipitation (soot, soot, smoke, dust, etc.) and other pollutants.

7.1.5. Operation of the insured vehicle by a person who does not have a driver's license for the category corresponding to the insured vehicle.

7.1.6. Operation of the insured vehicle by a driver under the influence of alcohol, drugs, toxins, or other intoxicating substances, or under the influence of medications that are contraindicated (prohibited) when operating the insured vehicle.

7.1.7. Suicide/attempted suicide by the policyholder or a person allowed to operate the insured vehicle, except in cases where the policyholder (or person allowed to operate the insured vehicle) was driven to such a state by the unlawful actions of third parties.

7.1.8. Loading onto another vehicle, unloading, and transporting the insured vehicle by any means of transport, including evacuation of the insured vehicle for violating traffic rules (unless otherwise provided by the contract). This provision does not apply to cases of transportation by a vehicle specifically designed for such purposes (tow truck) of an insured vehicle that cannot move independently due to damage resulting from an insurance event.

7.1.9. Towing the insured vehicle by another vehicle or towing another vehicle by the insured vehicle.

7.1.10. Towing or transporting cargo or passengers exceeding the norms set by the manufacturer and specified in the technical specifications of the insured vehicle.

7.1.11. Participation in sports competitions, testing of operational and/or technical characteristics (including "test drive"), auto shows, use for training driving, unless otherwise provided by the contract.

7.1.12. Operation of the insured vehicle for commercial passenger transport (taxi, shuttle bus).

7.1.13. The vehicle is considered to be used as a taxi, regardless of whether the relevant license and license card for the vehicle have been issued if according to photos, witness statements, or inspection results by representatives of competent authorities or the insurer's representatives, it has at least one of the characteristic signs of a taxi, in particular:

The vehicle is equipped with a recognizable lamp of any color mounted on the car roof (or such a lamp was present in the vehicle).

The vehicle is equipped with a functioning (or nonfunctioning) taximeter.

The vehicle is equipped with a signal lamp with green or red light located in the upper right corner of the windshield (or such a lamp was present in the vehicle).

The vehicle is (was) under the informational support of a taxi service.

The vehicle has compositions of squares arranged in a checkerboard pattern on the doors or other places of the vehicle.

The vehicle has telephone numbers, names, or logos of taxi dispatch services painted on it.

The vehicle is equipped with working (or nonworking) radio communication equipment (radio, antenna, etc.), except in cases where such radio communication equipment was in the insured vehicle at the time of the contract conclusion, as indicated in the Technical Condition Description of the vehicles and has been verified by the insurer's representative to ensure that it is not used for taxi purposes.

The vehicle is used for the provision of individual passenger and luggage transportation services for a fee.

7.1.14. Violation of fire safety rules; loading, unloading, transportation, or storage of flammable, highly flammable, and explosive substances and items (except fuel in metal cans for personal use) in vehicles not adapted for this purpose.

7.1.15. Negligent use of any fire in the cabin of the insured vehicle.

7.1.16. Actions

of passengers, cargo, animals, birds, and insects located in the cabin/cockpit/body of the insured vehicle.

7.1.17. Violation of safety rules during repair and maintenance, technical operation rules, cargo transportation rules.

7.1.18. Violation of traffic rules unless otherwise provided and the "Extended Insurance Coverage" option is not selected according to clause 7.4. of the insurance contract.

7.1.19. Storage or placement (including directly near the insured vehicle) of explosive or flammable substances and items, if the policyholder (owner, driver) or their representatives were aware of such information.

7.1.20. Corrosion, destruction, loss of natural properties of materials used in the insured vehicle, loss of operational qualities, factory defect.

7.1.21. Destruction or damage to mechanisms, equipment, engines due to their internal damage not caused by external factors, explosions occurring during the working process in internal combustion engines, entry into the engine or internal cavities of units of foreign objects and substances for any reason.

7.1.22. Entry of liquids (water, oil) into the engine or internal cavities of units – hydraulic impact, unless otherwise provided and the "Extended Insurance Coverage" option is not selected according to clause 7.4. of the insurance contract.

7.1.23. Short circuit of wiring and electrical equipment unless it caused a fire in the insured vehicle.

7.1.24. Modification of the insured vehicle's design (e.g., tuning) or installation of inappropriate parts or equipment that do not have approval from the manufacturer or relevant state authorities.

7.1.25. Treatment with heat, fire, or other thermal effects on the insured vehicle (drying, welding, hot processing).

7.1.26. Any use of the insured vehicle not intended for its purpose.

7.2. Also, the following are not considered insurance events:

7.2.1. Damage to the glass that did not affect the functional properties of the glass parts (superficial scratches and chips measuring 3mm x 3mm or less).

7.2.2. Damage to the insured vehicle (or additional equipment) that occurred after its transfer for restoration work to a repair enterprise (service station), during repair work or storage on the territory of the service station, except in cases where the vehicle was transferred to the service station by an acceptance certificate, properly issued and provided to the insurer in the event of an insurance event.

7.2.3. Loss of the insured vehicle (due to theft of the insured vehicle and/or acquisition of ownership) by fraud, deception, abuse of trust, etc., including cases of nonreturn of the insured vehicle that was transferred to another person under a contract, power of attorney, or otherwise for use, storage, repair, sale, rental, leasing, or for another purpose.

7.2.4. Theft of the insured vehicle (except for robbery or assault), if, along with the insured vehicle, any of the following items were stolen: vehicle registration documents; ignition and/or door lock key of the insured vehicle; control element of the antitheft system (device) – key fob, remote control, pager, active or passive card of electronic or electromechanical antitheft systems (devices), etc. (if such systems/devices were installed on the insured vehicle).

7.2.5. Theft of the insured vehicle, preceded by the disappearance of the items mentioned in clause 7.2.6. for any reason, except in cases where the policyholder informed the insurer in writing about such disappearance within the time limits established by the insurance contract before the theft of the vehicle.

7.2.6. Theft of the vehicle as a result of the voluntary transfer by the policyholder of the vehicle and/or its keys to third parties.

7.2.7. Theft of the vehicle if it occurred due to the negligence of the policyholder (driver), their trusted persons, or persons for whom the policyholder is liable under the law, in particular: leaving the doors of the insured vehicle unlocked (not locked) or leaving the windows of the insured vehicle open during parking (stopping), leaving the keys to the insured vehicle and/or registration documents in the cabin of the insured vehicle, leaving the insured vehicle with the engine running.

7.2.8. Theft, destruction (damage) of additional equipment if the insurance of this additional equipment was not separately specified in the contract.

7.2.9. Damage to the insured vehicle if, after a traffic accident, the driver of the insured vehicle fled the scene or refused to undergo a medical examination to determine the driver's condition at the request of competent authorities.

7.3. Not subject to compensation:

7.3.1. Indirect losses caused by an insurance event (moral damage, lost profit/benefit, production interruption, fines, penalties, forfeit, banking services, costs associated with registration and deregistration of the vehicle with the relevant authorities of the Ministry of Internal Affairs of Ukraine, storage costs of the insured vehicle, customs clearance costs, etc.).

7.3.2. Damage to: tent, tires, hubcaps and/or wheel rims, registration plates, tool kits, antennas, emblems, moldings, first aid kits, fire extinguishers. If, as a result of the event, the vehicle suffered other damage, the insurer compensates for the damage only for such damage, except for damage to the tent, registration plates, tool kits, antennas, emblems, first aid kits, fire extinguishers. The insurer compensates for damage to moldings, tires, hubcaps, and/or wheel rims only if there is other damage related to the event, with the mandatory presence of representatives of competent authorities at the scene of the event.

7.3.3. For the theft risk: theft of the tent, tires, hubcaps, rims of the insured vehicle, and wheels as a whole, registration plates, wipers, tool kits, antennas, emblems, moldings, first aid kits, fire extinguishers, as well as antiradar devices, removable car stereo panels, car stereos, CD players, other audio or video equipment that can be removed without tools. If, during the theft, other parts of the vehicle are damaged, only such other damages are compensated. The insurer compensates for the damage in the event of the theft of lighting elements (headlights), tires, hubcaps, rims of the insured vehicle, and wheels as a whole only if there is other damage related to the event.

7.3.4. Losses due to the spontaneous activation of active safety devices for the driver, passengers, and pedestrians in the insured vehicle.

7.3.5. Losses not caused by the event for which the vehicle (or additional equipment) was insured and losses from damage that occurred at the time of the contract's conclusion (as confirmed by relevant information contained in the Vehicle Inspection Act and/or photographs taken by the insurer at the time of the contract's conclusion) or at the time of the last vehicle inspection (additional equipment) and such damage had not been repaired as of the date of the insurance event. This restriction does not apply in cases where the area of paint damage resulting from the insurance event exceeds the area of paint damage that was present at the time of the contract's conclusion and/or at the time of the last vehicle inspection. In such cases, the insurer compensates 50% of the cost of painting the damaged part.

7.3.6. Loss of market value and/or operational qualities of the insured vehicle for any reason.

7.3.7. Cost of maintenance and warranty repairs of the insured vehicle.

7.3.8. Cost of expenses related to the reconstruction or modification of the insured vehicle, repair or replacement of individual parts, components, and equipment due to wear and tear, technical defects, etc.

7.3.9. Cost of painting the entire insured vehicle if its repair requires painting certain areas (parts), except in cases where painting the entire insured vehicle was agreed upon with the insurer.

7.3.7. Cost of components and units of the insured vehicle (works to replace them) that cannot be repaired due to the inability of the repair company (service station) to carry out the repair or when the replacement is required at the request of the policyholder (driver), provided that such repair is confirmed by the service station or such repair is required by the vehicle manufacturer's specifications.

7.3.11. Costs of preserving the damaged insured vehicle.

7.3.12. Losses resulting from the daily operation of the insured vehicle and those that have a cumulative nature, as well as losses associated with chips measuring 3mm x 3mm or less, superficial scratches of the coating, including losses for damage to the paint coating and color change of the vehicle due to exposure to sunlight and/or contact with fuel and lubricants, paint (except for traffic accidents), road surface components, and other materials.

7.3.13. Costs for fuel and lubricants, cleaning, filtering materials, refueling technology fluids, and gases, brake pads, except in cases where the replacement of the specified materials is caused by the repair technology of damages that are the result of an insurance event.

7.3.14. Additional payment for urgency related to the emergency (urgent) ordering and delivery of components and spare parts.

7.3.15. Losses incurred due to the operation of the insured vehicle in an unsafe condition (violation of Article 31 of the Traffic Rules regarding the technical condition and equipment of the insured vehicle), both before and after the insurance event (for example, operation of the vehicle with damage to the engine, gearbox, braking system, etc.).

7.3.16. Losses due to damage to the insured vehicle elements for which insurance compensation was previously paid, and after the restoration repair, the policyholder did not present the insured vehicle to the insurer's representative for inspection and confirmation of

the elimination of the consequences of the insurance event (this condition is not mandatory if the restoration repair was carried out at an Authorized Service Station or a service station referred by the insurer and the repair completion certificate is provided).

7.3.17. Damage to the insured vehicle resulting from its arrest by law enforcement, customs, or tax authorities or its confiscation.

7.3.18. Losses incurred concerning the insured vehicle that sank under the ice outside officially open ice roads.

7.3.19. Losses incurred due to the use of faulty, modified, or inappropriate chargers not intended by the vehicle manufacturer for the corresponding vehicle brand.

7.3.20. Restrictions under sanctions and exclusion clause: According to this clause, the insurer does not provide coverage and is not responsible for paying any damage or compensation if such coverage, payment of such damage, or compensation could subject the insurer to any sanctions, prohibitions, or restrictions under United Nations Resolutions or tradeeconomic sanctions under any laws or regulations regarding national and international tradeeconomic sanctions.

7.3.21. Insurance compensation is not paid for damage (destruction) received by the insured vehicle during an attempted theft, as a result of or during the theft of the insured vehicle:

If the insured vehicle was not insured for the risk of "Vehicle Theft";

If the theft of the insured vehicle occurred under any circumstances specified in clauses 7.2.5. – 7.2.9.

None

9.1. Insurance compensation is paid by the insurer following the terms, considering the terms of the insurance program contract, based on the written application of the policyholder (his successor/heir, beneficiary), and the insurance act, drawn up by the insurer or a person authorized by him (an accident commissioner) in a form determined by the insurer, and after the policyholder submits all the documents stipulated by the contract and properly executed, necessary to establish the causes, circumstances, and consequences of the event, which has signs of an insurance event, and determine the amount of the damage caused.

9.2. According to the insurance compensation application, the insurance contract terms, and with the written consent of the beneficiary regarding the form of insurance compensation payment, the insurer pays the insurance compensation:

To the bank account of the policyholder specified in the insurance compensation application;

By transferring funds to the bank account of the enterprise that repairs the insured vehicle;

By transferring funds to the bank account of the beneficiary.

9.3. Insurance compensation is paid in the national currency of Ukraine. Payment of insurance compensation in connection with the damage to the insured vehicle is carried out according to the selected options of the insurance contract, calculated by the insurer or an auto expertappraiser, excluding VAT in cases:

A) Payment of insurance compensation directly to the policyholder (beneficiary, including for credit debt repayment);

B) Payment of insurance compensation by crediting it in full to the unpaid part of the insurance premium;

C) Payment of insurance compensation by crediting it to the unpaid part of the insurance premium with the remainder directly credited to the policyholder (beneficiary, including for credit debt repayment) if the amount of insurance compensation exceeds the amount of the unpaid part of the insurance premium.

Subsequently, after submitting documents for payment of spare parts and/or restoration repair (work completion certificates, order form, fiscal documents), the policyholder (beneficiary) is reimbursed for actual expenses incurred, including VAT, within the calculated insurance compensation amount, provided that these documents have been previously agreed upon with the insurer. If the policyholder carried out restoration repairs at a service station not agreed upon with the insurer, the latter is exempt from the obligation to make a difference in insurance compensation payment.

In this case, if the insurance contract specifies the option "Calculation according to the insurer's calculation (by 'Audatex' calculation)," the amount of insurance compensation is final and not subject to revision.

In the case that the insurance contract specifies the option "Authorized (guaranteed) service station" and the policyholder wishes to receive funds in the manner specified in parts AC of clause 9.3, the calculation of the insurance compensation amount is carried out exclusively as determined by the contract.

9.4. The amount of insurance compensation is determined based on the direct amount of damage caused to the policyholder as a result of the insurance event, based on the inspection data of the damaged insured vehicle and/or additional equipment, and documents confirming the amount of the damage caused.

9.5. The amount of insurance compensation for one (separate) insurance event may not exceed the insurance sum under the contract and the direct damage amount caused to the policyholder as a result of the insurance event.

9.6. The damage amount is determined by the insurer based on:

A document defining the list of destroyed, damaged, or stolen parts of the insured vehicle and/or additional equipment (defect list, drawn up by an auto expert, vehicle inspection act).

A document containing the calculation of restoration repair costs or the amount of material damage to the insured vehicle and/or additional equipment, considering the terms of the contract (estimate, calculation of the service station, act/conclusion of an auto expert examination, etc.).

9.7. The insurer pays the independent expert for conducting the auto expert examination, except when the auto expert examination was carried out without the insurer's consent.

9.8. The policyholder agrees in writing with the insurer on the choice of a service station for repair works, including an authorized (guaranteed) service station (e.g., if warranty obligations are supported by several dealers of the manufacturer of the insured vehicle) or a service station referred by the insurer.

9.9. The insurance compensation amount includes the following costs paid by the policyholder, necessarily agreed upon with the insurer and documented:

9.9.1. Necessary and reasonable expenses incurred by the policyholder during the insurance event to prevent or reduce damage, up to 2% of the insurance sum but not more than UAH 5,000.

9.9.2. Documented expenses related to the transportation (towing) of the damaged insured vehicle from the accident site to the storage place or repair place if the insured vehicle cannot move independently due to damage resulting from the insurance event. The total limit of such compensation is UAH 2,000.00 for the entire contract period.

9.9.3. Costs for conducting an auto expert examination, preparing a defect list, expert or accident commissioner services – within actual costs, if such costs are agreed upon with the insurer.

9.9.4. Costs for obtaining necessary certificates about the circumstances of the insurance event, photographing the damaged insured vehicle, transmitting information via telegram, fax within Ukraine – within actual costs.

9.10. In case of damage to the insured vehicle and/or additional equipment (except for the total constructive loss of the insured vehicle), including in case of damage caused by the insured vehicle (and/or additional equipment) during, as a result of, or after the theft (attempted unlawful possession), theft of its separate parts due to the insurance event:

9.10.1. The insurer compensates for material damage calculated considering the insurance program's terms and the contract's terms. If the contract provides for the insurance compensation payment, considering depreciation, such depreciation of parts, components, units, and aggregates of the insured vehicle subject to replacement is determined at the time of the insurance event as follows: 15% for the first year of operation, 10% for the second year, 8% for the third and subsequent years, but not more than 90% in total. The following depreciation rates apply to additional equipment: 20% for the first year of operation (3% for the first month, 2% for the second month, 1.5% for the third and subsequent months), 15% for the second year (1.25% for each month), 12% for the third and subsequent years (1% for each month).

9.10.2. The total depreciation is calculated as the sum of all depreciation rates for each year of operation and the depreciation for the incomplete year of operation. The depreciation for the incomplete year of operation is calculated proportionally to the number of months of operation in the incomplete year, with the incomplete month considered as full. The number of full years of operation is determined by the registration date at the time of the insurance event, provided that the year of manufacture of the insured vehicle coincides with the year of registration of the insured vehicle. In all other cases, it is assumed that the insured vehicle began operating on October 1 of the year of manufacture of the insured vehicle.

9.10.3. The insurance compensation amount is determined as the sum of the material damage determined according to the contract and the necessary and reasonable expenses incurred by the policyholder, deducting the deductible amount, considering the peculiarities of the insurance program selected by the policyholder.

9.10.4. The cost of restoration repair is determined based on the option chosen in the contract, namely, on the basis of:

A calculation of the costs of restoring the damaged vehicle (hereinafter – calculation), prepared by the insurer (insurance compensation calculation performed by the insurer), or

Invoices for restoration repair of the damaged insured vehicle from the service station referred by the insurer. If the policyholder refuses to carry out restoration repair at the service station referred by the insurer, the insurance compensation calculation is carried out by the insurer, or

Invoices for restoration repair of the damaged insured vehicle from the authorized (guaranteed) service station referred by the insurer. If the policyholder refuses to carry out restoration repair at the service station referred by the insurer, the insurance compensation calculation is carried out by the insurer. This option does not apply to vehicles

imported from the United States or North America unless the vehicle was sold through an official dealer in Ukraine.

9.10.5. When preparing the calculation by the insurer, the average current market prices for parts and work in the area (region) where the restoration repair is performed or in the area (region) where the insured vehicle is registered on the date of the insurance event are applied.

9.10.6. The restoration repair costs include:

The cost of the components of the insured vehicle (parts, units, aggregates, etc.) subject to replacement;

The cost of work for restoration repair;

The cost of materials necessary for restoration repair;

Costs related to the elimination of hidden damages caused by the insurance event, identified during repair and documented. In the event of hidden damages, the policyholder must notify the insurer (insurer's representative) of these damages before their elimination to conduct an additional inspection of the insured vehicle and issue an additional protocol (defect list, act) of the insured vehicle inspection. Otherwise, the insurer does not compensate for the costs related to the elimination of hidden damages;

Car wash costs if this is provided by the technological process in the amount not exceeding UAH 500.

9.10.9. The cost of parts and components is considered in the insurance compensation calculation if they cannot be restored for further use or if the restoration costs exceed the replacement costs with new ones.

9.10.8. The restoration repair costs do not include:

Costs for restoration repair not caused by the insurance event, as well as restoration repair costs for components that were absent or damaged at the time of the last inspection or at the time of the insurance event;

The cost of maintenance and warranty repairs of the insured vehicle;

The cost of works, components, and materials related to the reconstruction or modification of the insured vehicle, repair, or replacement of individual parts, components, and equipment due to wear, technical defects, etc.;

The cost of complete aggregates, units, and works for their replacement if, according to the manufacturer's repair technology, only certain parts of the aggregates or units are subject to replacement or repair (including cases where the repair company refuses to replace a part and insists on replacing the entire aggregate, unit, etc., citing the lack of necessary equipment, specialists, etc.);

The cost of replaced components of the insured vehicle if their restoration repair (restoration to a state suitable for further use) is confirmed by a specialized service station or provided by the manufacturer's technology;

The cost of unjustified restoration repair, such as painting the entire body instead of painting a specific part or unit, except in cases where painting the entire insured vehicle was agreed upon with the insurer, or other;

The cost of restoration works outside working hours;

Additional payment for urgent restoration works and expedited delivery of components or materials;

The cost of painting adjacent to damaged components (color matching);

The cost of preparing a defect list (estimate, invoice) by service station employees;

The cost of fuel materials.

9.10.9. The insurer has the unconditional right to check and agree with the repair company on the scope, types, and prices regarding the components (parts) of the insured vehicle, restoration works, and necessary materials. Until the full agreement of the restoration repair costs, the amount of direct damage is considered undetermined.

9.10.10. Any party to the contract may provide the repair company with parts and/or materials that, by the wear and quality indicators, should be no worse than those that existed before the damage.

9.10.11. In certain cases (for example, when compensating for costs related to the elimination of hidden damages caused by the insurance event, identified during repair), by agreement of the parties to the contract, insurance compensation payment may be made in parts (in several stages), namely: the first part – based on the compensation for damages, the amount of which was determined at the time of signing the insurance act, the next part – based on the determined final amount of damages, documented by an addendum to the insurance act or a separate insurance act.

9.11. In the event of an insurance event outside Ukraine, the insurer:

9.11.1. If the restoration repair was carried out outside Ukraine, the insurer pays the insurance compensation at its discretion in one of the following ways:

A) Based on the "Audatex" calculation, regardless of the order specified in the insurance contract. The insurance compensation amount is final and not subject to revision and is paid in the national currency of Ukraine.

B) Based on documents evidencing actual costs incurred by the policyholder, provided that the insurance compensation amount does not exceed the cost of similar restoration repair in Ukraine, calculated based on the contract terms.

9.11.2. If the restoration repair is carried out in Ukraine, the insurance compensation is paid according to the insurance contract terms.

9.12. In the event of the total constructive loss of the insured vehicle, the insurance compensation amount is determined at the insurer's discretion in one of the following ways:

9.12.1. As the amount of the actual value of the insured vehicle and additional equipment on the date of the insurance event, determined based on the auto expert examination, but not exceeding the insurance sum of the vehicle and additional equipment at the time of the insurance event and the necessary and reasonable expenses of the policyholder, after deducting the deductible. In this case, the insured vehicle (ownership) is transferred to the insurer after its deregistration by the owner with the registration authorities, together with all documents for it (vehicle registration certificate, service book, operating instructions for the insured vehicle and additional equipment), the full set of original (factory) keys, together with the factory duplicates of keys, remote controls, cards, and other active and passive activators for the insured vehicle and all antitheft devices, evidenced by an Act of transfer and acceptance of the insured vehicle. The costs of deregistering the insured vehicle are borne by the policyholder (owner).

9.12.2. As the amount of the actual value of the insured vehicle and additional equipment on the date of the insurance event, determined based on the auto expert examination, but not exceeding the insurance sum of the vehicle and additional equipment at the time of the insurance event and the necessary and reasonable expenses of the policyholder, as provided by the contract, after deducting the deductible and the value of the remaining insured vehicle. The value of the remaining insured vehicle may be calculated, at the insurer's discretion, based on an expert's conclusion or market demand for the corresponding remains. In the latter case, the insurer may suggest a person (persons) to the policyholder who agrees to purchase the remains of the damaged insured vehicle at a price agreed upon with the insurer. In this case, property rights to the insured vehicle remain with the policyholder.

9.13. At the insurer's request, the parties' relationship concerning the transfer of the insured vehicle to the insurer's ownership, deregistration, and sale of the remains of the insured vehicle in the event of the total constructive loss of the insured vehicle may be governed by a separate agreement.

9.14. In case of theft of the insured vehicle:

.14.1. The insurance compensation amount is determined as the insurance sum minus the depreciation amount of the vehicle for the corresponding contract period and the deductible amount for the "Theft" risk. The necessary and reasonable expenses of the policyholder are added to the insurance compensation amount.

The depreciation amount is calculated by the formula:

SS x D x Km

Dep = , where:

Dep depreciation amount;

SS insurance sum;

D depreciation for the vehicle's operation period during the contract period.

Km period from the contract date to the date of the insurance event (number of months, with an incomplete month counted as a full one). If an additional agreement to the contract changes the insurance sum during the contract period, the period from the date of such additional agreement to the date of the insurance event is used in the calculation, provided that these dates fall within the contract period.

9.14.2. Insurance compensation is paid in two parts: the first part, amounting to 30% of the insurance compensation, is paid after the policyholder submits a document from the relevant law enforcement agency about the initiation of criminal proceedings for the theft of the insured vehicle and all other necessary documents within the time specified by the contract. The second part of the insurance compensation is paid:

Upon the completion of the criminal proceedings, provided the insurer is presented with a resolution/notification or other document from law enforcement agencies about the conclusion of the criminal proceedings, or

After receiving the corresponding certificate/notification or other document from law enforcement agencies, in the case that no suspect was identified by law enforcement in connection with this criminal offense, but in any case, no later than 90 (ninety) working days from the date of the first part of the insurance compensation payment.

9.14.3. If the insurer conducts its investigation, it has the right to delay the payment of the first part of the insurance compensation or expedite the payment and make it in full.

9.14.4. In the event of the theft of the insured vehicle, the policyholder (owner of the insured vehicle), after receiving insurance compensation, must transfer to the insurer, at its request, ownership of the insured vehicle (submit a statement to the relevant Ministry of Internal Affairs body to the investigator about transferring ownership of the insured vehicle to the insurer), all documents for it (vehicle registration certificate, service book, operating instructions for the insured vehicle and additional equipment), the full set of original (factory) keys, together with the factory duplicates of keys, remote controls, cards, and other active and passive activators for the insured vehicle and all antitheft devices, evidenced by an Act of transfer and acceptance of the insured vehicle. The costs of deregistering the insured vehicle are borne by the policyholder. If the actual transfer of the specified ownership to the insurer is impossible, the parties to the contract draw up an additional agreement to the contract, according to which the policyholder undertakes to take all necessary actions to transfer it to the insurer if the insured vehicle is returned to him.

9.14.5. If the insurer does not require the transfer of ownership, in the event of recovery (return) of the stolen insured vehicle from unlawful possession, the policyholder must return the insurance compensation received to the insurer within 30 calendar days from the date of receiving the insured vehicle. Damage suffered by the insured vehicle during unlawful possession is considered along with the unlawful possession as one insurance event. The amount of insurance compensation to be returned to the insurer is reduced by the amount of insurance compensation that the insurer, according to the contract terms, must pay to compensate for the damage caused to the insured vehicle during unlawful possession.

9.14.6. In case of theft of the insured vehicle, while reviewing a previously reported but not settled insurance event related to the vehicle damage, if there is no documentary confirmation of the policyholder's expenses for the restoration repair of the damaged insured vehicle carried out with the insurer's consent, the proceedings regarding the damage to the insured vehicle are subject to termination, and insurance compensation is paid only according to the contract terms for the theft of the insured vehicle.

9.15. If the insurance payment under the contract is paid in installments (on credit), except when the policyholder is insured under the 50/50 Program, the insurer has the right to deduct the amount of all unpaid insurance payments from the insurance compensation amount. The amount of unpaid insurance payments deducted from the insurance compensation amount is credited by the insurer to the unpaid and/or future insurance payments under the contract.

9.16. If the policyholder receives compensation for the damage from the person responsible for causing the damage or any third party, they must notify the insurer so that the latter can account for this compensation when making insurance compensation. If the damage is partially compensated by third parties, the insurance compensation is paid, minus the amounts received by the policyholder from third parties.

If the policyholder declares compensation for the damage from the person responsible for causing the damage or any third party, and the insurance compensation has already been paid by the insurer, they must return the received insurance compensation (or the corresponding part) to the insurer within the period specified by the contract.

9.17. Insurance compensation for the insured additional equipment is calculated under the contract terms for compensating the damage caused to the insured vehicle.

9.18. From 00:00 on the day following the payment of insurance compensation, the insurance sum under the contract is reduced by the amount of insurance compensation if the contract provides for an aggregate insurance sum.

9.19. The insurer who has paid insurance compensation acquires the right of subrogation within the amount paid, which the policyholder (or another person who received insurance compensation) has against the person responsible for the damage.

9.20. Time limits for deciding on the payment or refusal of insurance compensation, as well as for making insurance compensation:

9.20.1. The insurer makes a decision on the payment or refusal of insurance compensation and draws up an insurance act within 10 (ten) working days from the date the insurer receives all properly executed documents necessary to establish the causes, circumstances, and consequences of the event, which has signs of an insurance event, and determine the amount of damage caused, as well as documents received by the insurer during the investigation of the insurance event.

9.20.2. Insurance compensation is paid no later than 7 (seven) working days from the date of the insurer's insurance act.

9.20.3. If the insurer decides to refuse insurance compensation, the insurer must notify the policyholder (his successor/heir) and the beneficiary no later than 5 (five) working days from the date of making such a decision (drawing up the insurance act) in writing with a justification of the reasons for the refusal.

9.21. The amount of damage is calculated proportionally to the ratio of the insurance sum to the actual value of the vehicle in the following cases:

9.21.1. The insurance sum constitutes a certain part of the actual value of the vehicle at the time of the insurance contract conclusion.

9.21.2. The actual value of the vehicle, calculated by an expert, at the time of the insurance event exceeds the insurance sum by more than 20%.

Denial of insurance compensation

The product is not offered together with a related and/or additional product, work, or service that is not insurance, as part of one package or contract.

A discount is provided by agreement with the Underwriting and Product Management Department in the presence of circumstances affecting the likelihood of an insurance event.

Promotional offers are not available